Consumer Grievance Redressal

Entity and designated contact

• Business: Udaan Technologies Private Limited, operating HappifyApps
• Designation: Grievance Officer
• Email: privacy@happifyapps.com
• Phone: +91-120-4295665
• Postal address: Plot-10, Shakti Khand - 3, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India

What this process covers

Use this process for a complaint about a purchase, service, billing issue, privacy request, accessibility barrier, support experience, or other concern that was not resolved through the normal support channel.

How to complain

Include your name, contact email, product or service, order or store reference where applicable, what happened, steps already taken, the outcome requested, and relevant supporting records. Do not email passwords, full payment-card details, Shopify access tokens, or unrelated personal data.

What happens next

1. We record the grievance and may ask for information needed to verify the requester or investigate the issue.
2. We aim to acknowledge a complete grievance within 48 hours.
3. We review relevant records and coordinate with the responsible product, billing, privacy, security, or service team.
4. We aim to resolve the grievance within one month. If more information or time is lawfully required, we will explain the status and next step.

Specialist and external channels

Privacy complaints may also be sent to privacy@happifyapps.com, security reports to security@happifyapps.com, and accessibility barriers to admin@happifyapps.com. These channels and our internal review do not limit any right to approach a competent regulator, consumer authority, court, or other statutory forum.