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Reorder Predictions questions
Short answers about setup, plans, data and what the app changes in your store. For step-by-step setup, read the setup guide.
- How does it predict when a customer will reorder?
- From your own orders. For each product it measures the gaps between repeat purchases. Once there are at least five, it sets a reorder window and places each customer in it by days since their last purchase. Every number is calculated, not guessed.
- Why does the trial last 21 days?
- Reorder windows need real order history to say anything useful. A longer trial lets the first import finish and the predictions settle on your own data.
- Do I need Klaviyo?
- No. Tagging customers in Shopify works on every plan without Klaviyo. If you use Klaviyo, paste a private API key and list ID in Settings and send audiences from the Customers page.
- Which customers are included in an audience?
- Only customers whose Shopify email marketing consent is subscribed, read live from Shopify when you activate. Customers who never opted in or who unsubscribed are left out of Klaviyo audiences and tags, and the app tells you how many.
- Does the app send emails?
- No. It never emails or texts your customers. It hands audiences to Klaviyo or tags customers so your existing flows can act on them.
- What does Explain send for the explanation?
- On Pro, Explain sends only product and timing facts already on screen to our AI model provider, Anthropic (Claude API): product title, status, days since last purchase, the reorder window and how many past purchases it is based on. No customer name, email or other identifier is sent.
- Can I ask Sidekick about reorders?
- Yes, on any plan. Ask Sidekick in Shopify admin which products are due for reorder or how many customers are ready. Answers are read-only and product-level, with no customer names or contact details.
- Why do I only see the last 60 days?
- Shopify shares orders older than 60 days only after it approves the read_all_orders permission for the app. Until then a banner explains that only recent orders are included.
- How much does it cost?
- Basic $39, Advanced $79, Pro $149 per month, each with a 21-day free trial, billed by Shopify.